ARK Human Resources Services
Re-engineering Mindsets
Mindsets drive change. The key principle and the biggest challenge in any change management activity is changing the mindset of people who have been used to doing things in a particular way over a period of time. Achieving change in an organization requires a relentless commitment to include people and their thoughts in the process.
Most change efforts fail because of a lack of understanding of the dynamics of organizational change, why it is needed and the lack of inclusion of people in the process. Organizations need to think beyond policies and procedures and focus on People driving the change. Re-energize and re-connect your teams by building on their talent and creating an aligned service culture orientation.
Executive believe improving service culture will increase the firm’s value.
Overperformance recorded by companies with engaged employees.
Lower probability of highly engaged employees to leave the company they work.
Solutions
Teams Re-invented
We believe that our employees are our best asset. Keeping your best resource constantly engaged and motivated leads to an increase in their performance, productivity and creativity.
Provide your teams with that essential spark to help drive their potential by re-inventing the way they work.
Service culture and Rituals
Culture defines not only the way we think but also how we act and understand each other. Having a distinct service culture guides you and your team members to deliver outstanding service, act on ways to provide it and understanding of how and why we do it.
Create a people-first service culture that places the guest and employees at its apex and defined service rituals that bring it to life.
Learning Journey
Establish your front-line team and supervisor’s capabilities by building a learning journey covering aspects related to delivering the superlative guest experience, teamwork, service recovery and hands-on coaching as the new norm.
Orientation Framework
Transform your new hire orientation experience from the traditional “one-way” communication event to an engaging, impactful journey that focuses on your new team members and the strengths that they bring to your organization through self-discovery, learner-based activities and shifting the focus from the organization to the people.
Team Day by Talent+ ®
There is no silver bullet to align an individual’s talents, knowledge and skills to your unique team goals. Team Day by Talent+ tailors each Team Day with the right experience to maximize results.
