ARK Human Resources Services
Brand Standards and Experience
Every brand has a story that is translated through various touch-points, guest interactions, services, products and facilities. Having well defined brand standards provides consistency in the story you tell, acts as a guide for your people ultimately delivering on the promise to your guests. Define your unique customer experience and brand standards to create a performance-based culture focusing on continuous improvement.
![Engaged-and-impactful-leadership](https://arkpeoplesolutions.com/wp-content/uploads/2020/09/Engaged-and-impactful-leadership.jpg)
![](https://arkpeoplesolutions.com/wp-content/uploads/2020/08/icon-percent-e1597506812184.png)
Executives believe improving their service culture will increase their firm’s value
![](https://arkpeoplesolutions.com/wp-content/uploads/2020/08/icon-percent-e1597506812184.png)
Overperformance recorded by companies with engaged employees
![](https://arkpeoplesolutions.com/wp-content/uploads/2020/08/icon-percent-e1597506812184.png)
Employees working under trained managers said that they are more engaged at work.
Solutions
![Brand Gap](https://arkpeoplesolutions.com/wp-content/uploads/2021/01/Front-line-learning-J.png)
Brand Gap
Review of existing data, trends, strategies, processes, documents to Identify gaps and opportunities to develop implementation plan.
![Brand Standards](https://arkpeoplesolutions.com/wp-content/uploads/2021/01/Supervisor-LJ.png)
Brand Standards
Development of brand standards & SOPs with an implementation plan, internal auditing program and third party measurement methodology
![Customer Experience](https://arkpeoplesolutions.com/wp-content/uploads/2021/01/Supervisor-LJ.png)
Customer Experience
Definition and standards of customer experience, customer feedback management including tools, channels, platforms, analysis, SLAs and closure
![Quality Management](https://arkpeoplesolutions.com/wp-content/uploads/2021/01/Accelerated-Learning-Journey.png)
Quality Management
Continuous improvement process along with feedback oriented learning cycle, best practice recognition with a target driven quality culture