ARK Human Resources Services
Brand Standards and Experience
Every brand has a story that is translated through various touch-points, guest interactions, services, products and facilities. Having well defined brand standards provides consistency in the story you tell, acts as a guide for your people ultimately delivering on the promise to your guests. Define your unique customer experience and brand standards to create a performance-based culture focusing on continuous improvement.
Executives believe improving their service culture will increase their firm’s value
Overperformance recorded by companies with engaged employees
Employees working under trained managers said that they are more engaged at work.
Review of existing data, trends, strategies, processes, documents to Identify gaps and opportunities to develop implementation plan.
Development of brand standards & SOPs with an implementation plan, internal auditing program and third party measurement methodology
Definition and standards of customer experience, customer feedback management including tools, channels, platforms, analysis, SLAs and closure
Continuous improvement process along with feedback oriented learning cycle, best practice recognition with a target driven quality culture